Return & Refund Policy
We want you to order with confidence. If you need to return an eligible item, please email info@aespares.com within 7 calendar days of delivery and include your order number, the reason for the return and clear photographs where relevant.
Incorrect, damaged or defective items
If an item arrives damaged, is defective on arrival or is materially different from the product ordered, AE Spares will offer a replacement or a full refund. When we require the item to be returned, AE Spares will provide or reimburse reasonable return shipping after the return has been authorised.
Non-defective returns and exchanges
Eligible non-defective products may be returned or exchanged when they are unused, uninstalled and in their original condition and packaging. The customer is responsible for return shipping and a restocking fee of 10% of the product price applies. Original delivery charges are non-refundable unless the item was incorrect, damaged or defective.
Return process
- Contact info@aespares.com within 7 calendar days of delivery.
- Wait for return authorisation and the return instructions before sending the product.
- Pack the item securely and use a tracked postal service. Please retain the dispatch receipt and tracking number.
- After the authorised return is received and inspected, an approved refund will be issued to the original payment method within 7 days.
Exceptions
Products identified as non-returnable on their product page, customised or special-order items, and electrical or electronic parts that have been installed or used cannot be returned for buyer-remorse reasons. This does not affect remedies available for an item that arrived incorrect, damaged or defective. Returns associated with suspected fraud, abuse or an inability to provide proof of purchase may be refused.
Warranty
Where a manufacturer's warranty applies, AE Spares will assist with a manufacturing-defect claim. Warranty coverage and the final decision remain subject to the manufacturer's terms. Wear, incorrect installation, misuse and normal deterioration are not manufacturing defects.
Contact
For returns, exchanges or warranty assistance, email info@aespares.com.